FAQ

Placing an order.

How do I place an Order with Accusound?

You can do this in various ways, online through this site and make you payment online at the checkout or you can opt to transfer the payment directly to our bank.

You can also email an order to us or give us a call and we can take it on the phone, you have the same payment options, we can send a payment link or you can make a transfer to our bank.

Are all items held in stock?

We do try to keep as much in stock as possible but due to the cost involved many of the less popular items are made to order. This usually take 1-2 days and we will keep you informed and give you a delivery date as soon as we can.

How can I pay for my order?

We accept most credit or debit cards through our web shop. We can also send you a payment link so you can make the payment online following a phone order. You can also send payment directly to our bank, our bank details will appear on your invoice. We no longer accept payment by cheque.

How will you delivery my order?

If you order online then you will receive options depending on the weight or size of the items you have ordered. These could be from ParcelForce, or DPD. If you have a sepcific requirement please contact us by email so you are charged appropriately.

Where do you ship to?

We can send your order anywhere in the world where there is a postal or courier service. Online orders are restricted to the UK but if you are from overseas please email your requirement with your delivery address and we will provide you a quotation including delivery and a secure payment link.

Can I return my purchases?

Yes. If you are not happy with the items you have received please let us know and if we can do anything to help we will but ultimately you can return them to us for a refund of the product price.

How long will it take for my order to arrive?

We try to send all orders on an overnight service but increasingly fewer couriers are offering this.

Orders received in the morning are usually despatched the same day, if the items are in stock.

Sometimes couriers are unable to collect on the day the order has been placed, in which case they will generally go out the following day.

If a longer delay is expected we will contact you to let you know the situation.

How can I try your equipment?

In addition to your rights, we allow our customers to evaluate our equipment for 2 weeks after which time it may be retuned for any reason, it does not need to have any fault. As these are products for musical instruments, we understand that you will need to evaluate them with your instrument in a familiar venue. For this reason if you require more than 2 weeks to properly evaluate our products please let us know and provided it is reasonable, we will extend your evaluation period. We do ask for full payment up front but this will be refunded when the items come back in full working order, we do not however refund delivery costs.